Aspire Fitness & Rehabilitation (AFR) may collect the following information from its patients, contractors, employees, applicants and other individuals we undertake business interactions with: Identification details – including name, address, contact numbers, email address, date of birth, Health information. This information will not be passed on to outside parties. We understand that this information is highly sensitive and is only collected with your consent. This information is collected through new client forms and assists us in providing you with personalised services.
Collection of Information
AFR may collect your personal information in a number of ways including:
1. From you directly – for example when you make an enquiry regarding one of our products/services; when you subscribe to receive our newsletters; We also collect Next of Kin contact details in the case of an emergency on our new client forms.
2. Generic information obtained through our website – for example pages visited, service provider and how you came to our website. This information will not be used to individually identify you; it is used in aggregate for statistical purposes. Your information is collected by us as described above and stored in the company’s database.
Updating Personal Information
AFR takes practical steps to ensure that the personal information gathered from clients is correct and current. This also relies on the accuracy of the information you provide.
We request that you keep your information up-to-date so that we can continue to provide you with a personalised service and ensure that you receive information on our products and services.
Use of Personal Information
AFR may use your personal information in the following ways:
1. For the purpose for which the information was collected including professional service provision;
2. To market our products and services and the products and services of our parent company Queensland Sports Medicine Centre (QSMC) including by mail/email;
This information allows us to provide a personalised service to you.
We will not use this information for any other purpose without your consent and will not pass this information on to third parties without your consent.
When we do temporarily provide personal information to companies who provide services to the organisation, such specialist IT companies, contractors and mail houses, AFR require that these providers protect your personal information as thoroughly as we do.
Our website and new patient forms give you the option of subscribing to receive newsletters via email. These emails will in no way disclose your unique health characteristics. At the time you sign up for our email newsletters or any time thereafter, you can choose to opt-out of receiving additional promotional emails from us.
To subscribe to such newsletters, we need your contact information, such as name and email address. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the “send” button. You will then be unsubscribed from that newsletter within two to three business days.
If you select the option of clicking to forward our mail outs to a friend from time to time we will use that address provided to forward the selected item to your friend’s email address, listing your email address as the sender. We use that only for sending your friend that email. While we store the email address, we do not use it for any other purpose.
If you would like to unsubscribe from receiving our marketing materials please email us at firstname.lastname@example.org.
Use of anonymous information
AFR gathers anonymous information to monitor the use of the website including the number of visitors and areas of the website which are most frequently visited.
This data assists us to determine the success of our marketing or advertising initiatives and to assess the most accessed areas of the website to continually improve our online presence. We may provide this collective data to third parties.
Complaints about Privacy
If you have any complaints relating to online privacy issues on our website please notify the office via email email@example.com.
Securing your Personal Information
AFR takes reasonable steps to make certain that personal information is securely stored to prevent unauthorised access or disclosure of your personal information. We cannot guarantee that unauthorised access to your personal information will not occur, whether it is during transmission or after that information has been received.
Sale of Personal Information
Under no circumstances will AFR sell your personal information to external parties.
When you visit our website personal information will not be collected unless you wish to provide this to us (by submitting website enquiries or signing on for a service or program). We may collect data that does not personally identify you when you click on certain pages. This data may include the type of browser and operating system you have. This website may also use ‘cookies’. ‘Cookies’ are small files stored on your computer that manage the security and navigation of the site. You may choose to block these ‘cookies’. This data is used only for statistical purposes and will not be used to identify you personally.
Disclosure of Personal Identifiable or Health Information
Except as set out in this policy AFR will not disclose any personally identifiable or personal health information it gathers from you on our website unless required by law. If we are legally compelled to disclose that information to a third party, we will attempt to notify you unless doing so would be illegal.
How to contact us
If you have any questions in relation to privacy please contact AFR on:
Phone: (07) 3310 4969